Photography

Please note that some items may appear a different size online in order to show specific product detailing or to show the in product in full. Product photography reflects the best specification of the item, but some might alter in colour and size due to different versions of digital screens and web platforms, therefore we cannot ensure that the exact colour and sizing of products will always be shown.

Discount Codes

On occasions promotional discount codes will be available, via third party collaborations or directly, which can be applied to items on our website. These given codes can only be applied to the specified products and purchases of full priced items and will not work in conjunction with any other promotional offer. Promo codes are not valid on sale items.

Account Confirmation

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Payment Details

We accept Visa, Mastercard, Apple Pay, Google Pay & After pay. 

Errors, Inaccuracies & Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

Complaints & Claims

If you feel you are not completely satisfied with any product or service from John Taylor Jewellers, please contact our customer service team at johntaylorjewellers@gmail.com, Monday to Friday, between 9:00am and 5:00pm and we will do our best to help you with your concern.

Returns & Exchanges

Any full priced items can be returned as long as they have not been worn or damaged in any way and are still in their original packaging with in 14 days of purchase. All returns must be accompanied by a copy of your proof of purchase. If your items are returned and not in a new and unused condition and in their original packaging, you will not be issued a return credit. Sale items cannot be returned or exchanged unless faulty. Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty. We do not offer cash refunds on items returned. The original purchase price of the returned items can be redeemed in store as store credit towards another item(s).

NOTE: Store credit can only be redeemed in store at John Taylor Jewellers Taupo, not online.

Please ship the item(s) you'd like to return to the address below:
John Taylor Jewellers
8 Te Heuheu Street
Taupo
Waikato, New Zealand
3330

Upon receipt of items our customer team will send you a confirmation email. We will process your refund within 7 days of receipt and your in-store account will be credited with the cost of the goods, minus any delivery charges. 

Sending Items to John Taylor Jewellers

Please note that we cannot be held responsible for any items/packages which do not reach us so we recommend that you use a trackable service.

Faulty Items

If you receive an order and deem it faulty, please email our customer service team at johntaylorjewellers@gmail.com including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.

 

Cancellation Policy

Cancellation by you:
Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order for store credit once you have received it, please find further details in our Returns & Exchanges section.

 

Cancellation by us:
We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Warranty

All our items have a 12-month warranty from date of purchase covering manufacturing faults but not fair wear and tear, accidental damage or misuse. For the warranty to be valid, proof of purchase is required. Warranty does not entitle you to replacements or refunds for lost or stolen items.