With an experienced team of jeweller's, designers, gemmologists and pearl & jewellery specialists on site, we are here to help you with all your manufacturing needs.

Repair Work:

Like most things, our jewellery will show signs of wear and tear over time. Whether worn daily or just on special occasions. We recommend an annual clean & inspection so we can detect signs of wear and tear and recommend when work is needed. This is a great way to avoid clasp failure, loosing precious stones, splitting in the metal or loosing the item all together. Some of the repair services that we offer are:

• Ring resizing
• Colour matching & replacing missing stones
• Chain repairs
• Rhodium plating for white gold jewellery
• Claw work
• Ring and bracelet reshaping and re-joining
• Soldering
• Re-oxidization
• Replacing clasps
• Pearl/bead rethreading (off-site)
• Jewellery cleaning & inspections 

Remodelling:

We specialise in repairing and remaking sentimental jewellery that has become brittle and worn over time. You may want to restore a piece to its former glory & strength or remodel it in a new style or new item altogether. Here are a few ideas of what we can help you achieve:

• Restore a family heirloom to its former glory
• Remodel a dated or unwanted item into a fresh new style
• Combine a collection of unworn jewellery into one sensational piece. Bangles are a popular choice.
• Use gemstones and gold/metal from an existing ring to create a elegant new design that's a bit more you.
• Remodel a ring into a brooch, pendant, bracelet or earrings.
• We can source replacements for missing or lost gemstones or match a gemstone for colour and size. We can also re-cut or polish an existing stone.
• Any gold/platinum can be used for or credited towards a new design.

Watches:

Every 12-18 months your quartz time piece will require a new battery, and our on-site jewellers are able to assist you with this. For your convenience, we endeavour to have your battery changed with in a quick 10 minute turnaround. Some more complex models like the G-Shock brand watches will take closer to an hour or more. This is due to their multitude of complex screw backings and settings. If your watch has a waterproof feature, we will send it to our trusted watch specialist team to pressure test once the battery is replaced. This insures the watch is properly sealed and will take up to 2 weeks.

NOTE: For your watch maintenance and for the comfort of those handling your watch in store, we suggest you clean your strap before bringing it in for a new battery. This is due to moisture and dead skin cells that builds up on the underside of the strap over time. We really do appreciate this.

We also have an array of leather, fabric and silicon straps available for purchase to update a worn strap or for a fresh new look. 

For your watch servicing needs, we work with our team of off-site watch specialists. They will provide you with a quote for repair/service on your watch. If you wish to proceed with the repair/service, we will give you an estimated timeframe for completion, dependant on part availability. If you do not wish to proceed with the work, it will be $25 for courier and admin costs.

Valuations:

Do you need to have your precious jewellery possessions valued? Whether for insurance replacement, probate, sales between parties, second-hand replacement value purposes, estate valuation or simply to find out what your valuables are currently worth – let us arrange a professional and independent valuation.

Please bring in your item with any old valuations, or documentation you may have, and we will assist in sending it to one of New Zealands most trusted and experienced valuers, GemLab. Once assessed, you will receive a comprehensive breakdown of your valuables for insurance and appraisal purposes.

For more information, view our Valuations & Insurance section in the footer below.

Gem & Metal Identification:

When our onsite gemmologist is deciphering what stone is in that ring that your Aunt gave you, he uses a series of Gemmological tests. Gemmological testing involves observation of the surface and internal characteristics of a gem material and other non-destructive optical and physical tests. If you want to confirm the identity of something you have purchased or been gifted, the cost is only $35 per item on our 2 week turnaround.